Shipping and Digital Delivery Policy

1. Digital products only

All paid courses available at https://elearning.starcrow36.co.za are supplied electronically through Moodle. No physical learner books, parcels, products, certificates or other goods are delivered.

Because there is no physical shipment:

• No shipping or courier fee is charged.
• No tracking number is issued.
• No collection point is required.
• No customs or import charges apply.

2. When course access is delivered

Course access is normally activated automatically after the payment provider confirms that payment was successful.

Most successful payments should result in access without unnecessary delay. Payment verification, account matching, security checks or technical processing may occasionally take up to 24 hours. Payments marked as pending, incomplete, cancelled, declined or reversed will not activate course access until successful payment is confirmed.

3. How course access is delivered

Access is delivered to the Moodle account associated with the learner’s registered email address. The learner may receive an enrolment or payment confirmation by email and can then sign in at https://elearning.starcrow36.co.za/login/index.php.

The learner is responsible for:

• Providing a correct and accessible email address.
• Checking their inbox and spam or junk-email folder.
• Keeping their Moodle username and password secure.
• Using the same learner account and email address during purchase and course access.

4. Course access period

The period during which a learner may access a course is stated on the relevant course page, enrolment information or purchase confirmation. Access is not permanent unless Starcrow 36 expressly confirms this in writing.

The learner should complete the course, assessments and any downloads permitted by the course before the access period ends.

5. Assessments and electronic certificates

Access to the learning content is the digital service delivered after payment. Assessment outcomes, statements of result and certificates are not automatically issued merely because payment was made.

Where included in a course, a certificate or completion document will be supplied electronically only after the learner has met the stated completion, competency, identity-verification and quality-assurance requirements. Certification processing time may therefore differ from the initial course-access delivery time.

6. Delayed or missing access

If a successful payment has been confirmed but course access is not available within 24 hours, the learner must contact Starcrow 36 and provide:

• The learner’s full name.
• The email address used for the Moodle account.
• The course purchased.
• The payment or transaction reference.
• A screenshot or description of any error message, where available.

Starcrow 36 will investigate and, where payment is valid, activate access, correct the enrolment or provide another appropriate remedy within a reasonable time.

7. Incorrect email address or account information

If the learner enters an incorrect email address or uses a different Moodle account during payment, delivery may be delayed. The learner should contact us promptly so that we can verify the purchase and correct the account information.

For security reasons, Starcrow 36 may request reasonable proof of identity or payment before changing the account linked to a purchase.

8. International access

Digital courses may be accessed outside South Africa where the course permits this and the learner has a suitable internet connection. Prices are charged in South African rand (ZAR). The learner’s bank or payment provider may apply its own currency-conversion or international-payment charges.

9. Contact us about delivery