Terms and Conditions

1. About Starcrow 36

The e-learning platform available at https://elearning.starcrow36.co.za is operated by Starcrow 36 (Pty) Ltd (referred to as “Starcrow 36”, “we”, “us” or “our”).

2. Acceptance of these terms

By registering an account, purchasing a course, accessing course material or using this e-learning platform, you confirm that you have read and accepted these Terms and Conditions, our Refund and Cancellation Policy, our Shipping and Digital Delivery Policy and our Privacy Policy.

If a learner is enrolled or paid for by an employer, client or training sponsor, both the learner and the purchasing organisation must comply with the terms that apply to them.

3. Our digital training services

Starcrow 36 provides online training courses, learning material, assessments and related digital services through Moodle. The description, price, entry requirements, course duration, access period, assessment requirements and certification conditions applicable to a course are shown on the relevant course or enrolment page.

All products sold through this e-learning website are digital services. No physical books, products, certificates or other goods are shipped or delivered.

4. Account registration and learner information

You must provide complete and accurate information when creating an account or enrolling for a course. You are responsible for keeping your login details confidential and for all activity performed through your account.

Learner accounts are personal and may not be shared, transferred, sold or used by another person. Starcrow 36 may request reasonable proof of identity where this is necessary for assessment integrity, certification, fraud prevention, regulatory compliance or learner-record verification.

5. Prices and payment

Course prices are displayed in South African rand (ZAR) and include VAT where applicable. The total amount payable will be displayed before the learner confirms payment.

Online payments may be processed by an authorised third-party payment provider, including PayFast. A course purchase is only complete once the payment provider confirms successful payment. A pending, declined, cancelled or reversed transaction does not create a confirmed enrolment.

Starcrow 36 does not receive or store a learner’s complete bank-card details when payment is processed on the payment provider’s secure platform.

6. Digital course delivery and access

After successful payment confirmation, course access is normally activated automatically and without unnecessary delay. In some cases, payment verification, account matching or technical processing may take up to 24 hours.

Access is provided electronically through the learner’s registered Moodle account. The learner is responsible for supplying the correct email address, checking email messages and spam folders, and retaining their login details.

The access period for each course is stated on the relevant course page or enrolment confirmation. Course access is not permanent unless this is expressly stated in writing.

7. Immediate commencement of digital services

Where immediate course access is selected or provided after payment, the learner requests that the digital training service begin immediately. At checkout, the learner may be required to confirm acceptance of the applicable policies and consent to immediate digital delivery.

Once a learner has accessed course material, attempted an assessment, downloaded content or otherwise started using the digital service, cancellation and refund rights may be limited to the extent permitted by the Electronic Communications and Transactions Act, the Consumer Protection Act and other applicable South African law. Nothing in these terms removes any consumer right that cannot lawfully be excluded.

8. Course participation and assessments

Learners must complete the prescribed learning activities and assessments honestly and within any applicable deadlines. Starcrow 36 may investigate suspected impersonation, plagiarism, cheating, unauthorised assistance, account sharing or manipulation of assessment results.

Payment and course access do not guarantee that a learner will be found competent, pass an assessment or receive a certificate. Certification is subject to successful completion of all stated course, assessment, identity-verification and administrative requirements.

9. Certificates and learner records

Where a course includes certification, any certificate or completion document is issued electronically after the learner has met the applicable requirements and Starcrow 36 has completed the necessary verification and quality-assurance process.

Starcrow 36 may correct or withdraw a result or certificate where it was issued because of an administrative error, false information, fraud, misconduct or a failure to meet the stated requirements.

10. Refunds and cancellations

Refund and cancellation requests are handled in accordance with our Refund and Cancellation Policy and applicable South African law. Learners should review that policy before making payment.

Approved refunds will be processed through the original payment method where reasonably possible. Banking and payment-provider processing times are outside Starcrow 36’s direct control.

11. Intellectual property

All course material, videos, assessments, documents, graphics, branding, software and other content made available through this platform are owned by or licensed to Starcrow 36 and are protected by intellectual-property law.

A paid enrolment gives the registered learner a limited, personal, non-exclusive and non-transferable right to use the course material for their own learning during the permitted access period.

Without prior written permission from Starcrow 36, a user may not copy, reproduce, record, publish, distribute, sell, share, upload, modify or create derivative material from any course content. Login details, downloaded material and assessment content may not be shared with another person or organisation.

12. Acceptable use

Users may not attempt to bypass platform security, gain unauthorised access, introduce malicious software, scrape or bulk-download content, disrupt the platform, misuse another person’s account, or use the platform for unlawful, abusive or fraudulent activity.

Starcrow 36 may suspend or terminate access where there is a reasonable belief that these terms have been breached. Where appropriate, we will give the affected user an opportunity to explain the circumstances.

13. Technical requirements and support

The learner is responsible for having a suitable device, supported web browser, working email address, internet connection and any software specified for the course. Mobile-data, internet-service and device costs are not included in the course price.

If a learner experiences an access problem, they must contact Starcrow 36 promptly at mail@starcrow36.co.za or 013 665 1330 and provide their name, registered email address, course name and a description of the problem.

14. Availability and changes

We take reasonable steps to keep the platform and course material available, accurate and secure. Temporary interruptions may occur because of maintenance, hosting failures, connectivity problems, security incidents or circumstances beyond our reasonable control.

Starcrow 36 may update course content, assessment methods or platform features where reasonably required for accuracy, safety, compliance, quality assurance or technical improvement, provided that the essential nature of a purchased course is not materially reduced.

15. Privacy and personal information

Personal information is processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), our Privacy Policy and other applicable law. Our Privacy Policy is available on the Starcrow 36 website.

Where a learner is enrolled by an employer or training sponsor, relevant enrolment, progress, assessment and completion information may be shared with that organisation where this is necessary for the training arrangement and legally permitted.

16. Responsibility and limitation of liability

Starcrow 36 will provide its digital training services with reasonable care and skill. We do not promise that access will be uninterrupted at all times or that completing a course will automatically result in employment, promotion, regulatory approval or a particular commercial outcome.

To the maximum extent permitted by law, Starcrow 36 is not responsible for loss caused by a learner’s incompatible equipment, inadequate connectivity, incorrect information, failure to follow course instructions, misuse of the platform, unauthorised account sharing or circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability or consumer remedies that may not lawfully be excluded under South African law.

17. Complaints and disputes

Complaints should first be submitted to mail@starcrow36.co.za with sufficient information for us to investigate. We will attempt to resolve complaints fairly and within a reasonable time.

These terms are governed by the laws of the Republic of South Africa. If a dispute cannot be resolved directly, either party may use any court, tribunal, ombud or consumer-protection process having lawful jurisdiction.

18. Changes to these terms

We may update these Terms and Conditions when our services, payment arrangements or legal obligations change. The effective date at the top of this page will show when the current version took effect. Changes will not unfairly remove rights relating to a purchase already completed.

19. Contact us