Conflict Management in the Workplace

Course Overview

This course provides a comprehensive introduction to the principles and practices of workplace conflict management, equipping learners with the knowledge and skills required to identify, manage, and resolve workplace conflict in a constructive, professional, and effective manner.

You will learn how to recognise the causes and types of workplace conflict, understand the impact conflict has on individuals and organisations, apply effective communication and active listening techniques, utilise Transactional Analysis to improve interpersonal interactions, evaluate different conflict management styles, and implement practical strategies that promote collaboration, positive working relationships, and sustainable conflict resolution.